100% Customer Satisfaction Guaranteed
GREAT PRINTS.REAL SUPPORT.
Your project matters to us. If something about your order needs attention, tell us. Here’s how to contact our team, what information to send, and how our replacement support works.
GUARANTEED
Have a concern? Start with an email.
Our team can review your order and help with the next steps.
01 / OUR COMMITMENT
We stand behind the quality and value of our products.
If you don’t love it, please let us know within 3 days of receiving your products, by email. We will be unable to replace or refund any orders brought to our attention after 3 days of confirmed delivery by our carriers. No refunds will be given, but a replacement will be sent.
Sometimes we will need your assistance to get the order right, and might request a photo or further instructions before reproducing an order. We will never ask you to return products before we reproduce a damaged or misprinted order.
Email is the first step. Send your concern as soon as you notice it, within the reporting window above. Keep your order confirmation so you can include the order number and delivery details.
02 / A CLEAR NEXT STEP
Tell us what happened. Help us get it right.
Email your concern.
Contact support@dtforder.com within 3 days of receiving your products. Include your order number and explain which item needs attention.
Share the details.
Send clear photos and any instructions that help explain the issue. Our team may ask for additional information before reproducing an order.
Follow the next steps.
Keep an eye on your email and respond to any questions from our team. The guarantee above describes replacement support and does not promise a cash refund.
03 / HELP US HELP YOU
A clear message. A useful starting point.
DETAILS
A brief explanation.
Clear photos.
The right order number.
- Your order number. Include the number from your confirmation email so we can identify the purchase.
- The affected item. Tell us which design, size, or part of the order has the issue.
- What you noticed. Describe the damage or printing concern in a few clear sentences.
- Photos that show the issue. A full view and a close-up can help our team understand what happened.
- Any further instructions. Include details that may help us get the reproduction right, and respond if we ask a follow-up question.
You do not need to send products back first. As stated in our guarantee, we will never ask you to return products before reproducing a damaged or misprinted order.
04 / CONTACT OUR TEAM
Problems with your order?
Our transfer specialists and design experts are available to help 7 days a week
Email: support@dtforder.com
Use email to report your concern within the stated 3-day window. Include your order details and supporting photos.Phone: +1 (972) 707-1206
Have your order number ready when you call. Follow up by email so the details of your concern are available for review.05 / QUICK ANSWERS
A few questions. Clear answers.
How long do I have to report a concern?
This page asks you to contact us by email within 3 days of receiving your products. Report the issue as soon as you notice it, and include your order number.
Will I receive a refund?
The guarantee above states that no refunds will be given, but a replacement will be sent. This page describes replacement support; any remedies required by applicable law still apply.
Do I need to return a damaged or misprinted order first?
No. We will never ask you to return products before reproducing a damaged or misprinted order. We may ask for a photo or further instructions before reproducing it.
What should I include in my first email?
Include your order number, the affected item, a short description of the issue, and clear photos if available. Add any instructions that may help our team understand the concern.
For additional order terms, review our return and refund policy and shipping policy. Report damage or defects promptly, and inspect pickup orders before leaving the store.