NO RETURNS, NO REFUNDS β ALL SALES ARE FINAL
Due to the custom nature of our products, all sales are final. Once your order has been placed, processed, printed, and/or shipped, it cannot be canceled, returned, or refunded.
Please review all files, sizes, shipping selections, and order details carefully before placing your order.
For in-store pickup orders, customers must inspect their order before leaving. Once an order leaves the store, it is considered accepted in its final condition. No claims will be honored after that. Orders not picked up within 30 days will be considered abandoned and discarded, with no refund, credit, or reprint.
COLOR, PRINT, AND FILE LIMITATIONS β IMPORTANT
DTF printing is not the same as what you see on a phone, tablet, or computer screen. Our printers use CMYK + White ink, which has limitations.
Color Limitations
- We do not print neon or fluorescent colors such as neon green, neon pink, neon blue, or neon yellow
- We do not print metallic, reflective, chrome, glitter, or foil effects
- Bright, glowing, shiny, or fluorescent screen colors will print as the closest standard matte color possible
Gold and Metallic Colors
- Shiny gold, light gold, and metallic gold cannot be reproduced with DTF printing
- Gold tones will usually print as mustard gold, darker yellow, or a flat gold tone
- There is no metallic shine or reflective effect in DTF printing
Screen vs. Print
- Colors may appear different in print than on screen
- Brightness, saturation, and vibrancy may vary due to screen settings, white ink base, film, garment color, and ink behavior
- Dark garments may affect the final look of colors
- We do not guarantee exact color matching, including Pantone, RGB, HEX, or screen previews
By placing an order, you acknowledge and accept these normal printing limitations.
CUSTOMER-PROVIDED FILES & DESIGN RESPONSIBILITY
We print exactly what you submit.
We are not responsible for:
- Low-resolution files
- Blurry, pixelated, stretched, or compressed artwork
- Spelling errors
- Sizing mistakes
- Alignment or layout issues
- Shadows, glows, semi-transparent areas, or effects included in the artwork
- White or colored backgrounds that were not removed
- Missing elements or design mistakes submitted by the customer
Transparent backgrounds must be provided correctly by the customer. We do not modify, resize, remove backgrounds, or edit files unless specifically requested and approved in writing. Any errors caused by improper file submission do not qualify for a refund, credit, or reprint.
Resolution and Detail
- Recommended file quality is 300 DPI
- Small text, thin lines, and intricate details may not print clearly
- Very fine details may lose sharpness in the printing process
- Low-quality artwork will print low-quality
Gang Sheet / Layout Responsibility
- We do not rearrange, optimize, or center gang sheets
- Files are printed as uploaded
- Customers are responsible for spacing, layout, and maximizing gang sheet use
TRANSFER BY SIZE RECOMMENDATION AND REFUND POLICY
The transfer size selected from the menu is the size the customer is expected to submit their file in.
- Customers must upload files in the exact dimensions they select
- If a customer submits a file at 12x11 but selects 12x14, we will not stretch the image out of proportion
- The design will be resized proportionally based on the longest side so it can fit within the chosen size
- We do not distort artwork to fill the full selected dimensions
No refunds, credits, or reprints will be issued for incorrect sizing selections, incorrect proportions, or customer-submitted file size errors.
DTF PRINT FEEL & APPLICATION DISCLAIMER
DTF prints may have a slight texture or feel depending on the amount of ink coverage. This is normal and is not considered a defect.
Proper heat press application is the customerβs responsibility. We are not responsible for:
- Peeling
- Cracking
- Improper adhesion
- Damage caused by incorrect temperature, pressure, time, or user technique
- Results affected by fabric type, press quality, or incorrect application
Please follow recommended pressing instructions carefully.
TURNAROUND TIME & PRODUCTION POLICY
While many orders may be printed in less than 2β3 hours, this is not guaranteed.
- Same-day printing is not guaranteed
- Orders are processed in the order they are received
- File issues, high order volume, equipment maintenance, staffing, or production load may cause delays
- Turnaround time begins only after a correct and print-ready file has been received
- We are not responsible for missed deadlines, event dates, travel plans, or customer time-sensitive needs
We strongly recommend submitting all files correctly and as early as possible.
CUSTOMER COMMUNICATION POLICY
Due to high order volume, we may not contact customers about file issues, sizing problems, backgrounds, or minor errors before printing.
Orders may be printed exactly as submitted unless specific written instructions are provided in advance. Customers are fully responsible for reviewing their artwork, sizes, order method, and all details before checkout.
Our system may provide warnings before submission, but it remains the customerβs responsibility to ensure everything is correct.
DAMAGED OR DEFECTIVE PRODUCTS β LIMITED REPRINT POLICY
If an item arrives physically damaged or defective, we may offer a one-time reprint only, under all of the following conditions:
- The issue must be reported immediately upon delivery for shipped orders or at the time of pickup for in-store orders
- Clear photo or video proof must be provided
- The issue must be approved by us after review
- No refunds will be issued under any circumstances
Claims made after the order has been accepted, used, pressed, washed, or taken away from the store will not be honored.
SHIPPING, PICKUP, AND ORDER SELECTION POLICY
Customers are responsible for selecting the correct fulfillment method at checkout, including shipping or in-store pickup.
One-Time Courtesy for Shipping/Pickup Selection Error
If a customer makes a mistake selecting shipping instead of pickup, or pickup instead of shipping, we may offer a one-time courtesy adjustment, credit, or refund for the first occurrence only, at our sole discretion.
After the First Occurrence
Any future mistakes in shipping or pickup selection will not be refunded, credited, changed, or disputed. Orders will be processed exactly as selected by the customer at checkout.
This policy exists because we have already discussed this issue with customers in the past, and repeated selection errors are the customerβs responsibility.
SHIPPING DELAYS, IN-TRANSIT ORDERS, CANADA, HAWAII, AND ALASKA
Once an order has been shipped, we are not responsible for delays caused by UPS, USPS, or any shipping carrier.
- Delivery dates are estimates only and are not guaranteed
- If a package is marked In Transit, Pending, or delayed, customers must contact the carrier directly using the tracking number
- We do not issue refunds for carrier delays
Customers shipping to Hawaii, Alaska, and Canada should choose expedited shipping if the order is needed urgently. Ground shipping to these regions may take significantly longer, and we are not responsible for those transit delays.
LOST, STOLEN, OR DAMAGED PACKAGES
Once a package has been handed to the carrier, shipping issues become the responsibility of the carrier.
- If a package arrives damaged and insurance was purchased, the customer must file a claim with the carrier
- If no insurance was purchased, we are not responsible for lost, stolen, or damaged packages
- We strongly recommend adding shipping insurance to protect your order
Each shipment is generally insured for $100, and some larger orders may be insured for $200. If the carrier approves reimbursement, we may then proceed with a reprint or another solution at our discretion. We do not issue refunds for lost or stolen packages ourselves.
FRAUD DETECTION & ORDER PROTECTION POLICY
We use fraud detection software to evaluate the risk level of each order.
If an order is flagged as high-risk:
- We may hold the order
- We may contact the customer by phone or email for verification
- We may refuse to print or ship the order until verification is completed
If the customer does not respond to verification requests, the order may remain on hold and will not qualify for a chargeback claim based on non-fulfillment while verification is pending.
We reserve the right to cancel, refuse, delay, or investigate any order that appears suspicious, unauthorized, or high-risk.
CHARGEBACK, PAYMENT DISPUTE, AND FRAUDULENT CLAIM POLICY
All chargebacks and payment disputes are taken seriously.
By placing an order, the customer agrees that:
- Custom products are final sale
- Orders printed as submitted do not qualify for chargebacks based on color expectations, sizing issues, screen differences, customer file mistakes, carrier delays, or customer-selected shipping/pickup errors
- Filing a false or fraudulent chargeback may result in permanent banning from all of our locations and online stores
- Fraudulent disputes may be reported to payment processors
- We reserve the right to pursue legal action to recover lost funds, fees, product costs, shipping charges, and related damages
Customers must contact us first for any issue so we can review it. Unauthorized disputes made without attempting resolution may be treated as fraud.
FINAL ACKNOWLEDGMENT
By placing an order with us, you acknowledge and agree that:
- All sales are final
- We print exactly what you submit
- Neon, fluorescent, metallic, and shiny gold effects cannot be reproduced
- Gold may print as mustard gold or a darker flat gold tone
- Exact screen-to-print color matching is not guaranteed
- Same-day printing is not guaranteed, even if many orders are often completed within 2β3 hours
- Shipping carrier delays, lost packages, and delivery issues are outside of our control
- The first shipping/pickup selection mistake may be handled as a one-time courtesy only, but any future mistakes will not be refunded or credited
- Fraud checks, dispute enforcement, and chargeback protection policies apply to every order