NO RETURNS.
NO REFUNDS.
Your artwork. Your order details. Your responsibility.
Know the policy before custom production begins.
ARE FINAL.
Check your artwork, size, and delivery selection before you place your order.
Read the final-sale termsBrowse this policy 14 SECTIONS
No returns, no refunds — all sales are final
Due to the custom nature of our products, all sales are final. Once your order has been placed, processed, printed, and/or shipped, it cannot be canceled, returned, or refunded, except for an expressly stated courtesy below or a remedy required by applicable law.
Please review all files, sizes, shipping selections, and order details carefully before placing your order.
For in-store pickup orders, customers must inspect their order before leaving. Once an order leaves the store, it is considered accepted in its final condition. After that, claims about issues reasonably identifiable at pickup will not be honored under our voluntary reprint policy, subject to applicable law.
Orders not picked up within 30 days will be considered abandoned and discarded, with no refund, credit, or reprint, subject to applicable law.
Color, print & file limitations — important
DTF printing is not the same as what you see on a phone, tablet, or computer screen. Our standard DTF printers use CMYK + White ink, which has limitations.
The color and finish restrictions below describe standard CMYK + White DTF printing. For a separately listed RGBO, glitter, glow-in-the-dark, foil, or other specialty product, the features expressly described on that product listing apply. Specialty finishes require selecting the appropriate specialty product; uploading artwork that looks shiny or glowing does not create those effects in a standard DTF order.
Color limitations
- We do not print neon or fluorescent colors such as neon green, neon pink, neon blue, or neon yellow with standard DTF inks.
- Standard DTF printing does not produce metallic, reflective, chrome, glitter, or foil effects.
- Bright, glowing, shiny, or fluorescent screen colors will print as the closest standard matte color possible.
Gold & metallic colors
- Shiny gold, light gold, and metallic gold cannot be reproduced as metallic effects with standard DTF printing.
- Gold tones will usually print as mustard gold, darker yellow, or a flat gold tone.
- There is no metallic shine or reflective effect in standard DTF printing.
Screen vs. print
- Colors may appear different in print than on screen.
- Brightness, saturation, and vibrancy may vary due to screen settings, white ink base, film, garment color, and ink behavior.
- Dark garments may affect the final look of colors.
- We do not guarantee exact color matching, including Pantone, RGB, HEX, or screen previews.
By placing an order, you acknowledge and accept these normal printing limitations.
Customer-provided files & design responsibility
We print exactly what you submit.
We are not responsible for:
- Low-resolution files.
- Blurry, pixelated, stretched, or compressed artwork.
- Spelling errors.
- Sizing mistakes.
- Alignment or layout issues.
- Shadows, glows, semi-transparent areas, or effects included in the artwork.
- White or colored backgrounds that were not removed.
- Missing elements or design mistakes submitted by the customer.
Transparent backgrounds must be provided correctly by the customer. We do not modify, resize, remove backgrounds, or edit files unless specifically requested and approved in writing, apart from the proportional sizing described in the transfer-by-size section below. Any errors caused by improper file submission do not qualify for a refund, credit, or reprint under this policy.
Resolution & detail
- Recommended file quality is 300 DPI.
- Small text, thin lines, and intricate details may not print clearly.
- Very fine details may lose sharpness in the printing process.
- Low-quality artwork will print low-quality.
Gang sheet / layout responsibility
- We do not rearrange, optimize, or center gang sheets.
- Files are printed as uploaded.
- Customers are responsible for spacing, layout, and maximizing gang sheet use.
Transfer-by-size recommendation & refund policy
The transfer size selected from the menu is the size the customer is expected to submit their file in.
- Customers must upload files in the exact dimensions they select.
- If a customer submits a file at 12 × 11 inches but selects 12 × 14 inches, we will not stretch the image out of proportion.
- The design will be resized proportionally based on the longest side so it can fit within the chosen size.
- We do not distort artwork to fill the full selected dimensions.
No refunds, credits, or reprints will be issued under this policy for incorrect sizing selections, incorrect proportions, or customer-submitted file size errors.
DTF print feel & application disclaimer
DTF prints may have a slight texture or feel depending on the amount of ink coverage. This is normal and is not considered a defect.
Proper heat press application is the customer’s responsibility. We are not responsible for the following when caused by improper application, unsuitable materials, or equipment issues:
- Peeling.
- Cracking.
- Improper adhesion.
- Damage caused by incorrect temperature, pressure, time, or user technique.
- Results affected by fabric type, press quality, or incorrect application.
Please follow recommended pressing instructions carefully.
Review our pressing instructionsTurnaround time & production policy
While many orders may be printed in less than 2–3 hours, this is not guaranteed.
- Same-day printing is not guaranteed.
- Orders are processed in the order they are received.
- File issues, high order volume, equipment maintenance, staffing, or production load may cause delays.
- Turnaround time begins only after a correct and print-ready file has been received.
- We are not responsible for missed deadlines, event dates, travel plans, or customer time-sensitive needs, except as required by applicable law.
We strongly recommend submitting all files correctly and as early as possible.
Production estimates do not replace any delay notice, cancellation option, refund, or other remedy required by applicable law.
Customer communication policy
Due to high order volume, we may not contact customers about file issues, sizing problems, backgrounds, or minor errors before printing.
Orders may be printed exactly as submitted unless specific written instructions are provided in advance. Customers are fully responsible for reviewing their artwork, sizes, order method, and all details before checkout.
Our system may provide warnings before submission, but it remains the customer’s responsibility to ensure everything is correct.
Damaged or defective products — limited reprint policy
If an item arrives physically damaged or defective, we may offer a one-time reprint only, under all of the following conditions:
- Report the issue immediately.The issue must be reported immediately upon delivery for shipped orders or at the time of pickup for in-store orders.
- Provide evidence.Clear photo or video proof must be provided.
- Allow us to review the issue.The issue must be approved by us after review.
- Reprint, not a refund.No refunds are offered under this voluntary reprint policy, except where a refund or another remedy is required by law.
Under our voluntary reprint policy, claims about issues reasonably identifiable before acceptance, use, pressing, washing, or leaving the store will not be honored after those events, subject to applicable law. This does not remove rights concerning defects that could not reasonably have been identified at that time.
Shipping, pickup & order selection policy
Customers are responsible for selecting the correct fulfillment method at checkout, including shipping or in-store pickup.
One-time courtesy for a shipping / pickup selection error
If a customer makes a mistake selecting shipping instead of pickup, or pickup instead of shipping, we may offer a one-time courtesy adjustment, credit, or refund for the first occurrence only, at our sole discretion.
After the first occurrence
Any future mistakes in shipping or pickup selection will not qualify for another discretionary refund, credit, or change. We may contest payment disputes based solely on repeated selection errors, subject to applicable law and payment-provider rules. Orders will be processed exactly as selected by the customer at checkout.
This policy exists because we have already discussed this issue with customers in the past, and repeated selection errors are the customer’s responsibility.
Shipping delays, in-transit orders, Canada, Hawaii & Alaska
Once an order has been shipped, we are not responsible for delays caused by UPS, USPS, or any shipping carrier, except where applicable law requires otherwise.
- Delivery dates are estimates only and are not guaranteed by us.
- If a package is marked In Transit, Pending, or delayed, customers must contact the carrier directly using the tracking number.
- We do not issue discretionary refunds solely for carrier delays; any legally required remedy remains available.
Customers shipping to Hawaii, Alaska, and Canada should choose expedited shipping if the order is needed urgently. Ground shipping to these regions may take significantly longer, and we are not responsible for those transit delays, except as required by applicable law.
Lost, stolen or damaged packages
Once a package has been handed to the carrier, the carrier is responsible for transportation, and shipping issues must be addressed through the carrier’s claim process, without removing any obligations we have under applicable law.
- If a package arrives damaged and insurance was purchased, the customer must file a claim with the carrier. If the carrier requires the shipper to open the claim, contact us for assistance.
- If no insurance was purchased, we do not offer discretionary reimbursement for lost, stolen, or damaged packages; this does not limit any remedy required by law.
- We strongly recommend adding shipping insurance to protect your order.
Each shipment is generally insured for $100, and some larger orders may be insured for $200. If the carrier approves reimbursement, we may then proceed with a reprint or another solution at our discretion. We do not issue discretionary refunds for lost or stolen packages ourselves, except where required by applicable law.
Actual coverage, exclusions, and claim eligibility depend on the carrier, service, and coverage purchased for that shipment. The amounts above are not a guarantee that a claim will be approved or paid.
Fraud detection & order protection policy
We use fraud detection software to evaluate the risk level of each order.
If an order is flagged as high-risk:
- We may hold the order.
- We may contact the customer by phone or email for verification.
- We may refuse to print or ship the order until verification is completed.
If the customer does not respond to verification requests, the order may remain on hold. If a non-fulfillment dispute is filed while verification is pending, we may submit records of the verification requests and order hold to the payment provider for review.
We reserve the right to cancel, refuse, delay, or investigate any order that appears suspicious, unauthorized, or high-risk.
Verification holds do not remove any notice, shipping, cancellation, refund, or payment-dispute rights or obligations required by applicable law.
Chargebacks, payment disputes & fraudulent claims
All chargebacks and payment disputes are taken seriously.
By placing an order, the customer acknowledges that:
- Custom products are final sale, subject to the express exceptions in this policy and applicable law.
- We may contest chargebacks based solely on color expectations, sizing issues, screen differences, customer file mistakes, carrier delays, or customer-selected shipping/pickup errors when the order was correctly produced and fulfilled as agreed.
- Knowingly filing a false or fraudulent chargeback may result in permanent banning from all of our locations and online stores, to the extent permitted by law.
- Fraudulent disputes may be reported to payment processors.
- We reserve the right to pursue legal action to recover lost funds, fees, product costs, shipping charges, and related damages, to the extent legally recoverable.
Please contact us first about any issue so we can review it and attempt a resolution, without delaying or limiting any statutory or payment-provider dispute rights. Disputes supported by evidence of intentional deception may be treated as suspected fraud; lack of prior contact alone does not establish fraud.
This policy does not waive lawful billing-error or chargeback rights. Disputes are evaluated by the relevant financial institution or payment provider under its rules and applicable law.
Final acknowledgment
By placing an order with us, you acknowledge and agree to the following, subject to the express exceptions in this policy and applicable law:
- All sales are final.
- We print exactly what you submit.
- Neon, fluorescent, metallic, and shiny gold effects cannot be reproduced through standard CMYK + White DTF printing; expressly selected specialty-product features are governed by their product descriptions.
- Gold may print as mustard gold or a darker flat gold tone.
- Exact screen-to-print color matching is not guaranteed.
- Same-day printing is not guaranteed, even if many orders are often completed within 2–3 hours.
- Shipping carrier delays, lost packages, and delivery issues are outside of our operational control, without removing obligations imposed by applicable law.
- The first shipping/pickup selection mistake may be handled as a one-time courtesy only, but any future mistakes will not receive another discretionary refund or credit.
- Fraud checks, dispute enforcement, and chargeback protection policies apply to every order.
Nothing in this policy excludes or restricts rights or remedies that cannot lawfully be excluded or restricted, including rights relating to defective or undelivered goods and legitimate payment disputes. Where applicable law requires a refund, cancellation, replacement, or other remedy, that requirement takes priority over conflicting policy language. The limited reprints and discretionary courtesies described above are additional store-policy terms, not a waiver of mandatory legal rights.
Questions? Ask before you order.
For an existing order, include your order number, a clear explanation, and photo or video evidence of the issue. Email support@dtforder.com so our team can review the details.