No Returns, No Refunds – All Sales Are Final
**No Returns, No Refunds – All Sales Are Final**
Due to the custom nature of our products, we do not accept returns or offer refunds under any circumstances. Once your order has been processed, printed, and/or shipped, it is considered final. Please ensure all details are correct before placing your order.
Please unroll your sheets and check for defects. All in-store designs bought in-store physically are final sales, unless the designs are printed incorrectly.
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**Fraud Detection Policy**
We use Fraud Detection Software that evaluates the fraud risk level of each order. If an order shows a high fraud detection level, we will not print it and will first confirm with the customer before proceeding.
Once an order is placed, the customer will be contacted via phone or email. Failure to respond will result in the order not being printed and will not be eligible for a chargeback. We will work with the customer to resolve any related issues before proceeding with the order.
All chargebacks or payment disputes are taken seriously. Customers filing fraudulent disputes will be permanently banned from all DTF Order locations, including FlexDTF and online platforms. Legal action may be taken to recover funds, and disputes will be reported to payment processors, affecting future transactions.
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**Damaged or Defective Products – Limited Reprint Policy**
We take great care to deliver quality products. However, if an item arrives physically damaged or defective, we offer a one-time reprint under the following conditions:
- The damage must be reported immediately upon delivery (for shipped orders) or at the time of pickup (for in-store orders).
- Customers must provide clear photographic or video evidence of the issue.
- If approved, a reprint will be processed. No refunds will be issued.
- Claims submitted after this period will not be considered.
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**Shipping Delays & 'In Transit' Orders**
Once an order has been shipped, we are not responsible for delays caused by the shipping carrier. If your package is marked ‘In Transit’ or ‘Pending,’ please contact the carrier with your tracking number for updates. We cannot issue refunds or accept returns for delayed shipments.
Customers in Hawaii, Alaska, and Canada should select expedited shipping if they require their orders urgently. Ground shipping to these regions may take significantly longer. Once a package is handed over to the carrier, we are not responsible for shipping delays or issues.
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**Lost, Stolen, or Damaged Packages**
- If a package arrives damaged and you purchased insurance at checkout, you must file a claim with the carrier for reimbursement.
- If no insurance was purchased, we cannot accept responsibility for lost or damaged items.
- We strongly recommend adding shipping insurance to protect your purchase.
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**Refunds Will Not Be Issued**
Since all sales are final, we do not offer refunds for any reason. If a refund is granted due to an extreme case, it will be at DTF Order’s sole discretion, and processed back to the original form of payment within 5-7 business days.
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**In-Store Pickup & Online Orders – Final Sale Policy**
We do not accept returns or offer refunds for any purchases made online for in-store pickup or for orders placed directly in-store. Once a purchase is made, it is final and non-refundable.
For in-store pickups, customers must inspect their orders before leaving the premises. Any claims of damage or defects must be reported before departure. Once an order leaves the store, it is considered accepted in its final condition, and no claims will be honored.
Orders not picked up within **30 days** will be considered abandoned and discarded. No refunds, reprints, or credits will be issued for unclaimed orders.
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**Customer-Provided Files & Image Sizing Policy**
DTF Order is not responsible for design errors, misprints, or low-resolution images provided by the customer.
- If your file is not proportional to the selected size, we will print it at the maximum possible size without distortion. We do not stretch or edit images to fit unless specified by the customer.
- Refunds will not be issued for orders with incorrect image sizing, formatting, or design mistakes submitted by the customer.
- Customers are responsible for providing correctly formatted files. We do not modify, resize, or edit designs unless specifically requested and approved in writing. Any errors due to improper file submission, including but not limited to low resolution, incorrect sizing, shadows, or missing elements, will not qualify for a reprint or refund.
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**Order Submission & Customer Responsibility**
Turnaround times begin once a correctly formatted file is received and approved. Orders with missing details, incorrect files, or unresponsive customers may experience delays. We are not responsible for missed deadlines due to customer error or lack of response.
To make the process easier, we highly recommend using our **Gang Sheet Builder**, where you can properly size and arrange your designs before submitting your order. As with all our customers, orders are **printed the same day and shipped out promptly** once the correct files are provided.
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**Transfer by Size Recommendation and Refund Policy**
The transfer size number written on the selected menu options is the file size, and the customer must submit their file **exactly** to those dimensions.
- If a customer submits a file at **12x11** but selects **12x14**, we **will not stretch** the image to proportion.
- Instead, the longest dimension (either height or width) will be adjusted to fit the chosen size while maintaining the original aspect ratio.
- Refunds or reprints will **not** be issued due to incorrect file sizing.
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**Carrier Delays and Refund Policy**
If an order has been delayed by UPS or USPS, we will not offer any refunds. Customers must contact the carrier directly, as each order is insured for **$100**, with some larger orders insured for **$200**.
- We will work with the customer to handle the situation.
- Once UPS or USPS refunds the order cost to either us or the customer, we can proceed with a reprint, or the customer can request a reprint instead of a refund.
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**Chargeback & Dispute Policy**
We take fraudulent disputes seriously. Any unauthorized chargebacks will result in:
- Immediate banning from future orders.
- Legal action to recover lost funds.
- Reporting of the dispute to payment processors, which may affect your ability to use certain payment methods.
By placing an order with DTF Order, you agree to this policy and acknowledge that all sales are final.