SHIPPING POLICY / DTFORDER
PRINTED.PACKED.ON ITS WAY.
Know what happens after you place your order. Find the details on production, dispatch, shipping rates, tracking, pickup, and what to do if your package needs attention.
01 / BEFORE DISPATCH
Your file comes first. Then production.
At DTF Order, we are committed to delivering your products promptly and securely. Please find our shipping policy detailed below:
Processing Time: Once your design is approved, we process your entire order in just 2 to 4 hours. Choose Same-Day Store Pickup to grab it locally or select Same-Day Shipping at checkout.
Timing clarification. The 2-to-4-hour timeframe above describes processing after design approval. File corrections, order volume, equipment maintenance, staffing, and production load can affect timing. As explained in our final-sale policy, same-day production is not guaranteed. Review the fulfillment options available at checkout, and choose shipping or pickup carefully.
Choose delivery at checkout.
Production is followed by carrier dispatch and transit to your address. A same-day shipping selection is not a promise of same-day delivery.
Choose pickup at checkout.
Confirm that your order is ready before traveling to collect it. Inspect your order at pickup before leaving the store.
02 / OUT THE DOOR
Dispatch time. Delivery time.
Shipping Time: Upon order completion, we ensure that your product is shipped within 24 hours. Delivery time after shipping will depend on the shipping option selected at checkout and your location.
Know the difference. The 24-hour statement above refers to dispatch after order completion, not delivery to your address. Carrier transit time follows dispatch and depends on the service and destination. Any shipment-delay notices, cancellation options, or refunds required by applicable law still apply.
03 / FOLLOW YOUR PACKAGE
A tracking number. A clearer picture.
Shipping Methods: We use trusted courier services for shipping our products. You will be provided with a tracking number once your order is shipped so that you can monitor the progress of your delivery.
Keep your details handy. Use the tracking number provided with your shipping notification to check the carrier’s updates. If you cannot find it, check your email spam folder or contact us with your order number. For a carrier delay or an in-transit update, contact the carrier using that tracking number.
04 / WHAT SHIPPING COSTS
The rate is shown at checkout.
Shipping Rates: Shipping rates vary based on the size, weight, and destination of the package. The applicable shipping cost will be calculated and displayed at checkout.
Review before you pay. Check the shipping service, delivery address, and final shipping charge together before completing your purchase. The displayed rate depends on the order and destination; it should not be read as a single flat rate for every package.
05 / LARGER SHIPMENTS
Big order? Plan the shipment.
Bulk Orders: For large, bulk orders, please contact our customer service directly to discuss shipping arrangements and rates.
Help us plan with you. Have your expected quantity, delivery destination, and needed-by date ready when you contact customer service. Shipping arrangements and rates for a large order should be discussed directly with our team.
06 / CHECK YOUR DETAILS
The right address. The right destination.
Shipping Address: Please ensure that your shipping address is accurate when placing an order. We will not be held responsible for packages that are sent to the wrong address due to incorrect information provided by the customer.
Before completing checkout. Check the recipient name, street address, apartment or suite number, city, state or province, postal code, and country. If you notice an error after ordering, contact us promptly; contacting us does not guarantee that an order already in fulfillment can be changed.
07 / WHEN A PACKAGE NEEDS HELP
Report the issue. Help us review it.
Damaged or Lost Orders: If your order arrives damaged or is lost in transit, please contact our customer service team as soon as possible. We will work with you to resolve the issue.
a.)If your purchase didn’t meet your expectations or you’ve received a damaged item, we’re here to help. Please click here to access our returns and support page. Our team will guide you through the process of return or exchange. We appreciate your patience and understanding.”
What to send. Contact support@dtforder.com with your order number, tracking number, a short explanation, and clear photos or video of any damage. Keep the packaging and shipping label. Our final-sale policy asks that damage or defects be reported immediately upon delivery for shipped orders, or at pickup before leaving the store.
Return and exchange clarification. The support paragraph above does not create an automatic return, exchange, refund, or replacement entitlement for custom printed products. Requests are reviewed under our No Return, No Refund Policy, including its limited reprint conditions. Any rights or remedies required by applicable law remain available.
08 / QUICK ANSWERS
Before you ask. A few helpful answers.
Does same-day shipping mean same-day delivery?
No. Shipping refers to dispatch to the carrier. Delivery happens after transit, and its timing depends on the shipping service and your location. Production timing is a separate step.
Where can I see my shipping cost?
Your applicable shipping cost is calculated and displayed at checkout, based on the package and destination. Large bulk orders should be discussed with customer service directly.
What should I do if tracking shows a delay?
Use your tracking number to contact the carrier about an in-transit delay. If you believe a package is lost or it arrives damaged, also contact our team promptly with your order and shipment details.
Does contacting support guarantee a refund or replacement?
No. We review the issue and the applicable policy before determining what support may be available. Custom orders are subject to the final-sale and limited reprint policy, while legally required rights and remedies still apply.
Please note that our shipping policy is subject to change and will be updated on this page if changes occur. If you have any further questions or concerns, feel free to contact our customer service team.
Thank you for choosing DTFOrder for your printing needs!