This Privacy Policy explains how DTFOrder.com (“DTFOrder,” “we,” “us” or “our”) collects, uses, maintains and discloses information about people who use our websites and services (“you” or “Users”). Our websites, including dtforder.com and the related online services covered by this policy, are referred to as the “Sites.”

This policy applies to the Sites and the products and services offered by DTFOrder.com and its sister brands and company. It covers interactions such as visiting a Site, saving or uploading a design, placing an order, responding to a survey and contacting us.

Information collected by an independent website or service is also subject to that provider’s privacy notice. The sections below explain our practices and how to contact us with questions or requests.

You may choose not to submit personal information. However, withholding information needed to save a design, process an order or respond to a request may prevent that activity. This choice is separate from the device and browsing information collected automatically.

We use information relevant to the interaction to save and manage designs; process orders, payments, refunds and related requests; arrange fulfillment and delivery; and communicate about those activities.

Information also helps us respond to questions, review customer-service quality, understand use of the Sites and address technical or transaction problems. Surveys and other optional features use the information you choose to provide for the activity described when it is collected.

If you receive marketing messages, you can use the unsubscribe instructions in the message or contact us about your preferences. Changing a marketing preference does not stop messages needed to manage an existing order or respond to your request.

Service providers. Information may be provided to companies supporting the relevant service, such as website hosting, payment processing, order fulfillment, delivery and customer communications. Depending on their role, the information can include contact and order details, payment-related information, design files or technical data.

Payment profiles. Third-party companies may retain a payment-card token through Shopify, PayPal or Stripe customer profiles for rebilling or refunds. A token is a reference used by the payment provider; its storage and use are governed by the relevant payment service and transaction arrangements.

Shopify. Our store is hosted on Shopify, which processes information when you visit or transact with the store. Depending on the services enabled, Shopify may also process information from interactions with other merchants and Shopify to provide enhanced services. Shopify and supporting providers may process information in other countries. Read the Shopify Consumer Privacy Policy and use Shopify’s privacy portal for its separate privacy controls.

Legal and protective disclosures. Information may be disclosed when required or permitted by applicable law, including responding to valid legal process, investigating misuse or fraud, resolving disputes and protecting legal rights.

When you follow a link to an independent provider or use its separate service, review that provider’s privacy notice for details about its own processing.

Cookies are small files stored by your browser. Our Sites collect certain cookie, device and browsing information as described above. Cookies and similar technologies can support site functions, remember preferences and measure interactions. Where advertising or personalization tools are enabled, they may also support those activities.

Browser and cookie controls. You can use your browser’s controls to block or delete cookies. Some Site functions may be affected. Where a cookie-preference control is displayed on our Sites, use it to review the choices available for that visit.

Sale, sharing and targeted advertising. Some privacy laws treat certain advertising-related data disclosures as a “sale” or “sharing,” even when no money changes hands. Where applicable, you may request an opt-out of these uses by emailing info@dtforder.com or calling (972) 707-1206. State that you are making a privacy opt-out request.

A marketing-email unsubscribe and a data-sharing opt-out address different uses of information. Tell us which preference you want to change, or ask for help if you are unsure.

We record incoming and outgoing phone calls in our system for quality purposes and to maintain customer-service levels. We may review calls while they are taking place or after they are completed.

If you have a question about a recording or would prefer to contact us in writing, email info@dtforder.com. Please do not include full payment-card numbers, passwords or other unnecessary sensitive information in an email.

Reordering and login do not necessarily require a password. Designs and order information can be exposed if someone other than you uses your email address to log in. Invoices may also be made accessible after shipping so customers can retrieve them using limited information.

Keep account-access messages, order links and invoices private. If you believe someone has accessed your information without permission, contact us promptly and identify the affected order or account without sending passwords or payment-card details.

How long information is needed depends on the type of record and its purpose, including completing an order, providing support, maintaining relevant transaction records, resolving disputes and meeting legal obligations. A deletion request may be subject to lawful retention requirements or other applicable exceptions.

No online transmission or storage method is completely secure. If you have a concern about the handling, storage or accessibility of your information, contact us using the methods below. This statement does not limit any protection or remedy available under applicable law.

Depending on your location and applicable law, your rights may include:

• Confirming whether your personal information is processed and obtaining access or a portable copy.
• Correcting inaccurate information or requesting deletion, subject to applicable exceptions.
• Opting out of sale, sharing, targeted advertising or certain significant profiling decisions.
• Appealing a denied request and exercising rights without unlawful discrimination.

Email info@dtforder.com or call (972) 707-1206. Describe your request and provide enough information to identify the relevant account or record. Identity or authority verification may be necessary for some requests; we will not require verification where applicable law prohibits it.

Requests are handled within applicable legal deadlines. Where available, appeal a decision through the same contact methods and identify the original request. You may also complain to the relevant privacy regulator. Information about Texas consumer privacy rights and complaints is available from the Texas Attorney General.

Children’s information. If you believe a child has submitted personal information to us without appropriate permission, contact us so the matter can be reviewed and addressed under applicable law. A parent or guardian may identify the affected submission when making a request.

Policy updates. We may revise this policy to reflect changes to the Sites, our practices or applicable requirements. Updated wording will be posted on this page, with any additional notice or consent provided when legally required. Using the Sites does not waive your statutory privacy rights.